Tag Archives: boss

Day 17 | Learning Curve

With all that has happened in the last month I’d say, we’ve all been faced with a major curve. No, I’m not talking about the COVID-19 slow the curve, I’m referring to the learning curve. We may have lived in a tech savy world but I think now more than ever are we utilizing all of our technology resources to the max and gaining new skills daily.

Before the virus I was managing a call center with a staff of 20 on top of assisting my Director and other team members in the department with their fundraising needs. I was adjusting, monitoring our goals, preparing activities and ensuring that my team was able to obtain their goal by June.

A month ago I had to make the tough call and close my call center until further notice. However, I did give the option to my staff if they wished to work remotely.

Now, I find myself with a staff of 10 and scrambling to figure out exactly how I can provide remote work for them. With every new task, I feel as if I will never see the light at the end of this dark and narrow tunnel. I find myself struggling with being a good leader for my staff because I don’t have answers nor am I able to be there to support them as I feel I should. I must remind myself that we are all in the same boat looking to our leaders for guidance.

I think its amusing that as an adult when I’m stuck, lost or down right confused I look for another adult who appears to have their ducks in a row for advice. I’m 100% certain they too were just like me which reassures me that I’m doing the best that I can with the tools that I have.

Advice:
During these crisis moments, no matter how much you second guess yourself just remember you are not alone. I can guarantee you that someone else in this not-so-big world is going or has gone through what you are. We all will get through this.

‘Til Next Time,

-WN